Buying a new phone is always an exciting moment for any user, but if your new phone is not turned on or screen has gone black, what will you do then? You may not understand how can you show your e-warranty and claim if your phone doesn’t work. This situation can be quite frustrating but donโt worry, in this article we will tell you how can you show your E-Warranty card and avail your warranty at this situation.
You need to find out your IMEI or Serial Number (Without switch on)
If your phone is not turning on at all, you need to check your phone’s warranty using your IMEI number or serial number. This is a mandatory to claim your warranty and you can get it without turn on your phone.
Where to find IMEI or Serial Number?
On the Back Side of Phone’s Packaging Box- When you buy a new phone, its IMEI number is usually printed on its box. It is the 1st step if your phone is not turning on or dead.
In the Mobile Billing Paper, Receipt or Invoice- If you bought your phone online, you will find your IMEI number in the order details or invoice. If you cannot find IMEI number on your phone or packaging box, you can also get it from retailer or service provider, for this you just need to provide your order details.
Visit your mobileโs manufacturer’s website or service center
Once you get your IMEI or serial number, you need to verify your warranty status of your phone. You can do this online or by visit any service center.
1. Online Warranty Check- Major phone manufacturers companies like Apple, Samsung, Xiaomi, OnePlus etc. provide their own online warranty check tool by a specific website. How to do it there,
Visit your manufacturer’s official website…,
You can directly check from here,
Go to Warranty or Support section.
Look for “Warranty Check” or “Check Warranty Status” option.
Verify your warranty by entering your IMEI number or serial number. If your warranty is active, you can claim repair or replacement.
2. Service Center Visit- If you are unable to check it on online and need personal help, you can also visit your nearest mobile brand authorized service center. Your warranty status can be checked there by your phoneโs IMEI number.
Do not forget to take your purchasing proof (receipt or invoice). It will help them to verify your warranty.
What to do if your Phone is Physically Damaged?
If your phone is physically damaged, like broken screen or if it falls in water, E-Warranty card will not cover that damage. But if you have bought mobile insurance, you can claim accidental damage cover.
Insurance Coverage- If you have taken mobile insurance along with your phone, you can get coverage for mobileโs physical damages like water damage or cracked screen. You will have to show your insurance papers to service center for the claim process.
How to Claim Your Warranty?
If your phone is branded new device and is not turning on due to any manufacturing defect, you can get your warranty claim. Its process happens like this-
1. Check Your Warranty Status: After verifying your warranty through IMEI number, you can start the claim process.
2. Visit Nearest Service Center: Take your phone to a nearest brand authorized service center, and keep your purchase papers and IMEI number with you.
3. Honestly Explain Your Issue: Clearly discuss your mobileโs problem with the service center how your phone is in trouble and is not turning on. If your phone has already stopped working due to a manufacturing defect, they will help to claim your warranty.
4. Repair or Replacement: If your issue is covered under warranty, your phone can get repaired or replacement and you don’t have to pay anything.
If you want E-Warranty Card?
If you want E-Warranty card in digital form but your mobile is not turning on then don’t worry. You have the option to check your warranty with the help of mobileโs IMEI number. E-Warranty card is just a digital representation but IMEI number alone is sufficient to claim your warranty. After giving IMEI number to Service Center, they will check your warranty in their system, even if your phone is not turning on. You donโt need any E-Warranty card.
Different Warranty Process
If you bought your phone from online shopping site or a third-party retailer, your warranty process may be slightly different.
Online shopping site- Some mobile shopping sites have their own warranty policies. You may have to contact them directly and make a warranty claim.
Retailer- If you bought your phone from a retailer then they can refer you to manufacturer’s authorized service center or tell you warranty claim process.
How to Claim Warranty Benefits Even on a Dead Phone?
If your phone is recently purchase brand new but won’t turn on or its screen is black, you can find out your warranty benefits using IMEI number. You need to check your warranty and claim warranty through a service center.
Remember these Important Steps-
- Find your IMEI number or serial number (from back side of your packaging box or from receipt).
- Check its warranty online or visit your nearest authorized service center.
- Take your proof of purchase with you. If the issue with your phone is due to a manufacturing defect then your warranty claim will be made soon (you can get a new mobile of same model).
- If your mobile is damaged physically in this case you can use your mobile insurance coverage (If you buy it previously).
By following these steps that are mention here you can easily avail your warranty and can get replacement or repair, even if your mobile is dead. If your mobile gets blocked how can you show your e-warranty and claim if your phone doesn’t work, this is now become too simple and clear for you. If you find this information helpful, then you can visit technominda.com for more technology related tips and solutions.
